The Nigeria Communications Commission (NCC) yesterday said is set to
sanction telcos who are performing below the industrial average with
consistently poor service delivery.
Its Executive Vice Chairman,
Prof Umar Dambatta, made the threat during an investigative session by
the Ahmed Abu- headed House of Representatives’ Ad-hoc Committee
investigating activities of telecoms equipment, service companies and
vendors in the country.
According to him, the key performance
indicators (PKIs) of the NCC when applied to the services of the telcos
showed that they were performing below par. This got to the highest
level especially in the months of October, November, December 2016, he
said.
“We invited the operators and laid bare what was happening
to the quality of service which has degraded to unacceptable level,” he
said, adding that NCC will be taking compliance action to compel the
service providers to provide acceptable standard of service delivery.
“The
NCC is going to impose sanction, and there will be ranking on the
quality of service so Nigerians will know which to patronise,” he
added.
He however noted that the service providers have
complained of lack of infrastructure, denial of right of way and the
dearth of foreign exchange to procure telecoms equipment.
While
speaking on job losses in the sector, Prof Dambatta said though the
Commission was concerned, its mandate does not empower it to dabble into
labour issues. “ It’s outside the purview of the Commission. It’s
regulated by a different Ministry, we liaise with the Ministry of Labour
and Employment,” he said.
The chairman of the committee said the
committee has already written to the Central Bank of Nigeria (CBN) to
ascertain the issue of repatriated funds by telcos and others.
The
Minister of Labour and Employment, Dr. Chris Ngige is also to appear
before the committee to explain aspects that has to do with job losses
in the sector, he said.
The committee is also mandated to
investigate the audited accounts of all registered telecoms and IT
companies; evidence of compIiance with statutory obligations,
frequencies monitoring report for GSM and microwave as well as dropped
calls.
http://thenationonlineng.net/ncc-sanction-telcos-poor-services/
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